Return Policy

Order Cancellation
We accept order cancellations before the product has been shipped or produced. If you cancel your order in time, you will receive a full refund. Unfortunately, once an order has been shipped, we are unable to cancel it.

Refund and Exchange Policy

Return Information

• Reasons for Return:
  We accept returns for any reason within 14 days of receiving your order.

• Return Process:

  • Items must be unused, in the same condition as received, and in the original packaging.

  • Please follow the return instructions provided via email to send the item to the specified address.

  • Refunds will be processed once we have received and inspected the returned item.

• Cost Information:

  • Return Shipping: Customers are responsible for a $10 return shipping fee unless the return is due to our error (such as receiving the wrong item or a defective product).

  • Refund Processing: Refunds will be credited to your original payment method and may take 5–10 business days to process.

Exchange Information

• Reasons for Exchange:
  We accept exchanges for any reason within 14 days of receiving your order.

• Exchange Process:

  • Items must be unused, in their original condition, and returned in the original packaging.

  • Follow the instructions provided via email to return the item to the specified address.

  • Once we receive and inspect the item, we will send you a replacement of equal value.

• Cost Information:

  • Exchange Shipping: Customers are responsible for a $10 shipping fee unless the exchange is due to an error on our part (wrong or defective item).

Important Notes:

• All refunds will be processed minus a $10 shipping fee, unless the return is due to our error.

• Only one exchange per item is allowed. You may choose either one exchange or a full refund.

• Please review the return requirements carefully to ensure your request qualifies under our policy.

• If you receive a damaged or defective item, please contact us for return or exchange service within 14 days of receipt.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank, as processing times can vary.

If you have done all of this and still have not received your refund, please contact us at [email protected].

Company Information:
DREILING TERRONES ARCHITECTURE, INC.
1103 Juanita Ave,
Burlingame, California 94010-3405
Phone: +1 650 696-1200