Customer Service Policy

At RunwayVibe, we prioritize exceptional customer service to create a smooth shopping experience.

Assistance Offered

• Product Assistance: Details on materials, sizing, care instructions, and designs.

• Order Support: Help with order tracking, modifications, returns, and refunds.

• General Inquiries: Answers to any other shopping-related questions.

Customer Feedback Handling

We welcome feedback! Share your thoughts via the "Contact Us" form on our website. We carefully review and act upon customer suggestions to enhance our services.

Complaint Resolution Procedure

If you have a complaint, we are committed to resolving it quickly and efficiently.

• Our team will listen, gather details, and work toward a solution.

• If needed, we will escalate the issue to a supervisor or relevant department.

• We will keep you updated until the matter is fully resolved.

Customer Satisfaction Assurance

If you are not satisfied with our products or services, we will take appropriate measures such as refunds, exchanges, or other forms of compensation when applicable.